Introducing Prime Controls 

Established in 1991, Prime Controls is a family-owned Systems Integration and I&C Construction firm dedicated to meeting clients' industrial automation and control requirements. As a Main Automation Contractor, we offer comprehensive solutions supported by our size, expertise, and extensive experience. With a professional team of over 900 employees, Prime Controls serves customers nationwide from our Dallas, Texas, headquarters and offices throughout the South-Central United States. Our mission is to deliver the highest quality professional services while prioritizing our employees' well-being and fostering an exceptional workplace environment. 

What You Will Do 

The ETS System Administrator supports customer-facing:

• Infrastructure design
• Procurement
• Deployment and configuration
• Support service activities

A Typical Day at Prime Controls 

• Remotely support customer-facing systems, with access and exposure to a variety of different infrastructure and application environments.
• Participate in IT/OT solutions and architecture design including on-prem servers and cloud-based computing options, virtualization, data protection and business continuity, and modern cybersecurity components and services (i.e., MFA, PAM, endpoint, SIEM, etc.).
• Respond to (and resolve, where applicable) tickets assigned through customer support ticketing systems.
• Perform proactive checks and complete planned maintenance tasks on applicable customer infrastructure.
• Work efficiently as part of a multidisciplinary IT services team.
• Demonstrate the capability to acclimatize to unfamiliar technologies and a determination to become accustomed and proficient in their administration and support.
• Effectively and professionally communicate with colleagues and customers at varying levels of technical detail and complexity regarding direct areas of responsibility in both pre-deployment/design/planning and support capacities.
• Document work performed, including configuration changes, additions and removals from systems, to ensure customer records are kept up to date.
• Possess a basic working knowledge of layer 2 and layer 3 networking fundamentals to assist in infrastructure and solution design, troubleshooting, and planning.
• Communicate effectively to provide optimal support and to promote a professional climate throughout the organization.
• Mentor IT team members who show interest in ETS areas of responsibility.
• Travel should not exceed 20%.

What You Will Bring

The Basic 

• Analytical - Uses intuition and experience to complement data and information gathering
• Problem Solving - Identifies and resolves problems promptly; develops alternative solutions.
• Technical Skills - Strives to continuously build knowledge and skills, shares expertise with others.
• Customer Service - Responds to requests for service and assistance in a welcoming and professional manner.
• Oral Communication – Practices active listening skills and communicates ideas clearly and articulately to both technical and non-technical audiences.
• Teamwork - Balances team and individual responsibilities; contributes to building a positive team spirit.
• Change Management - Communicates changes effectively; prepares and supports those affected by change.
• Quality Management - Demonstrates accuracy and thoroughness.
• Ethics - Treats people with respect; earns the trust of others.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.
• Adaptability - Manages competing demands.
• Dependability - Follows instructions, responds to management direction, maintains commitments.
• Innovation - Meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.
• Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
• Quantity - Meets productivity standards; strives to increase productivity through exploiting efficiencies.
• Safety and Security - Observes safety and security training, follows customer procedures.
• Knowledge and Experience - associate or bachelor’s degree in a related discipline from a college or technical school and more than two years of related experience and/or training; OR equivalent combination professional training and experience.

The Preferred 

• Experience with:
• Operational Technology Environments
• AWS and/or Azure
• Entra ID
• Hybrid domain architecture
• Nutanix AHV
• Fortinet security products
• Attainment of:
• Microsoft Windows Server-related certifications (AZ-800 and AZ-801 preferred)
• VMware VCP
• All IT or OT related certifications are welcome and duly recognized

What We Offer: 

Full-time employees enjoy a great benefits package including, but not limited to: 

• Health, Dental, and Vision coverage 
• Flexible Spending Account(s) 
• Generous PTO 
• Numerous company events
• ESOP Program
• 401k matching and more! 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations for individuals with disabilities may be made to enable them to perform the essential functions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations for individuals with disabilities may be made to enable them to perform the essential functions.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this job, the employee is frequently required to stand and talk or hear. The employee is occasionally required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Prime Controls is an Equal Opportunity Employer/Affirmative Action/Veteran/Disabled employer.